Learn about VIP Preferred®

If you can’t find the information you need, feel free to call us 24 hours a day, 7 days a week at 877.777.1355, or email us.

About VIP Preferred

VIP Preferred is your access to fast and easy check cashing services at gaming establishments. Once enrolled, you can simply present your ID to a casino cashier and obtain your cash – quickly, easily and hassle-free. VIP Preferred also offers you the convenience of cashing checks electronically, also known as e-checks, without having to bring your checkbook. 

Your limit applies to personal cash access with both paper and electronic checks (e-checks). Your cash access privileges will be honored as long as you do not exceed your assigned limit and your account remains in good standing. Each paper check or e-check you cash will be considered an “open item.”

Each open item will be deducted from your available limit. After a 7-day period the dollar amount of each paper check or e-check transaction that clears the bank will be added back to your available limit for future use.

You can see a listing of all locations that accept VIP Preferred on our Gaming Network Directory by clicking here.

How To Enroll in VIP Preferred

Enrollment is simple and fast and can be done either at the cashier cage of any participating location in the VIP Preferred Network Directory.

You only need to enroll once to enjoy check cashing privileges at any participating location in our VIP Preferred Network.

When enrolling at a participating location, you will be asked to fill out a simple form and present a commercially imprinted blank check with a matching valid driver's license, state ID or military ID. In less than 90 seconds you will be notified of your new 7-day check cashing limit. You can immediately begin cashing paper or electronic checks at any location in our VIP Preferred Network.

How To Use VIP Preferred

After you have been enrolled in VIP Preferred, you may quickly cash personal checks from any account in your name by providing the cashier with your ID*. In just a few seconds you will have your cash and be on your way.

*Some locations may require a VIP Preferred Card. Ask your cashier for details.

If you wish to process an e-check transaction, simply present the cashier with your ID*. Tell the cashier you wish to cash an e-check along with the dollar amount you wish to cash. Verify the checking account you wish to use and sign a receipt authorizing Global Payments to debit your designated checking account in the form of an electronic funds transfer (EFT). You will be provided with a copy of the receipt for your records.

*Some locations may require a VIP Preferred Card. Ask your cashier for details.

E-check transactions are debited from your designated bank account the next banking day.

You can cash electronic checks at any ATM that displays our ATM Cash @dvantage logo. A VIP Preferred card is required for ATM check transactions. Just swipe or insert your VIP Preferred Card at the ATM and follow the instructions on the screen. You will be prompted to enter the PIN number you received in the mail. You can withdraw a maximum of $500 per transaction, up to your available limit.

Need a VIP Card and or PIN? Please contact us to request one.

Choice4 is a service available at select gaming locations that allows for delayed settlement of e-check transactions. They are cashed just like an e-check, except you will be given the option to select a 7, 14, 21 or 28 calendar-day settlement term. In cases where the settlement date falls on a weekend or banking holiday, the transaction will settle the next banking day.*

*Not all settlement terms are available at all casinos. Ask your casino cashier for details.

About VIP Preferred Accounts

Present your valid ID to a cashier and ask them to access your available limit. They will have it for you in just a few seconds. You can also check your available limit at casino ATMs that display our ATM Cash @dvantage logo or VIP Preferred Cards accepted here. VIP Preferred Card and PIN number will be required.

You can request a limit increase or decrease by contacting a representative at our VIP Preferred Help Desk at 877.777.1355, 24 hours a day, 7 days a week. A representative there will be happy to assist you with your request.

It is very important to update the banking information on file if it ever changes so you can continue to enjoy the ease and convenience of cashing e-checks.

We provide 2 easy ways to update your bank account:

  1. You can bring a new check and your ID to the cashier cage of your favorite participating gaming establishment and say you would like to update or register your banking information.
  2. You can also call our VIP Preferred Help Desk at 877.777.1355 to update your banking information.

You can update the address information on file by contacting a representative at our VIP Preferred Help Desk at 877.777.1355, 24 hours a day, 7 days a week. A representative there will be happy to assist you with your request.

ATM Cash @dvantage, provides you with the ability to process electronic checks and receive cash directly at any participating casino’s ATMs using your VIP Preferred Card. This new feature is safe and fast and does not require a paper check or any interaction with the cage to receive your cash.

You may change your PIN at any ATM displaying the ATM Cash @dvantage logo or “VIP Preferred Cards accepted here”. Simply access your account, enter your PIN and follow the instructions on the screen.

For Maximum Security:

  • Memorize your PIN and destroy the original PIN letter.
  • Do NOT carry your PIN in your wallet or purse.
  • Do NOT write your PIN on your VIP Preferred Card.
  • Do NOT share your PIN.
  • If your VIP Preferred Card is lost, stolen, or your PIN is compromised, please call 877.777.1355.

If you forget your secure PIN number, please call 877.777.1355 to request a new one. After verifying your identity, a new PIN will be generated and mailed to you. You should receive it in 5-7 business days.

Yes. Global Payments takes security very seriously. We maintain our systems with the strictest of all data and information security standards.

No. Global Payments respects and safeguards your privacy. Please click here to view our full VIP Preferred privacy policy.

Soon you will no longer need a VIP card at most locations unless you wish to cash checks at the ATM. We’ve simplified everything for our customers, so all you will need is your government-issued ID. If you do need a card you can request one online or by calling 877.777.1355.

Please contact a VIP Preferred Help Desk representative at 877.777.1355 for assistance.

Please call 877.777.1355 to speak with a VIP Preferred Help Desk representative for assistance.